Problem – the Microsoft software license terms have not been completely downloaded
SMS_WSUS_SYNC_MANAGER state is critical even if it worked in the previous months. Wsyncmgr.log shows the error on 2 updates : The Microsoft Software License Terms have not been completely downloaded and cannot be accepted
Environment in use when this issue occurs
- SCCM 2012 R2
- SQL 2012
- Windows 2012 R2
Event viewer/Application Logs shows Access Denied errors on a different patch.
Resolution of this issue
The Wsuscontent directory was missing an NTFS permission. I added the “Network Service” account full control on the directory and sub-directory and launch a new sync. Everything sync successfully.
All the details come from Technet :
The following permissions are configured during WSUS setup, and are important for BITS downloads to work:
- The root folder on the drive where the WSUSContent folder resides (for example, <%windir%>\WSUS\WSUSContent) must have Read permissions for either the Users account or the NT Authority\Network Service account (on Windows 2003). If this permission is not set, BITS downloads will fail. Note: this is the permission that WSUS setup does not configure, so make sure the permissions are set as described here
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Founder of System Center Dudes. Based in Montreal, Canada, Senior Microsoft SCCM Consultant, 5 times Enterprise Mobility MVP. Working in the industry since 1999. His specialization is designing, deploying and configuring SCCM, mass deployment of Windows operating systems, Office 365 and Intunes deployments.